Frequently Asked Questions
Everything you need to know about shopping at House of Koala
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status directly through your House of Koala account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Yes, House of Koala is committed to sustainability and ethical manufacturing. We partner only with suppliers who adhere to fair labor practices and environmentally conscious production methods.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.