Returns & Exchanges
At House of Koala, we want you to love your purchase; however, if you are not entirely satisfied, we offer a 30-day return window for most items in their original condition. Our streamlined process ensures that your exchanges and refunds are handled with the same care we put into our products.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, covering any previous delivery markings.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing